PASSION INNOVATION SIMPLICITY
Careers
We are always looking for skilled Industrial Designers, Software Developers, Hardware Developers and Audio/Acoustic Engineers to develop first-class products with a new fresh design. If you have experience developing Wifi/BT products, sound processing, mechanical/ industrial design and are looking for a new challenge, please send us your CV at careers@hedtechnologies.com.
Product Support Engineer (Software)
Senior Software Architect
Software Manager
Summary
As a Product Support Engineer (Software), your mission will be to support the customers and customer service center and interface them with R&D. With strong problem-solving skills and technical expertise especially in the firmware and software fields, you must be capable of handling multiple tasks efficiently, while being detail- and service-oriented and deliver solutions timely. Good communication and interpersonal skills are also helping you to interact across a multidisciplinary team in a high-tech environment.
Responsibilities
- Interact with customers and the customer service center
- Analyze and troubleshoot technical issues (firmware, software, mobile, web)
- Work closely with technical teams to solve problems and enhance the quality of existing products
- Manage and monitor customers’ expectations
- Proactively propose improvements and measures to maximize product performance and avoid issues on the field
- Prepare accurate reports, technical documentation & manuals
- Maintain accurate logging of issues and problem fixes
- Ensure that lessons learned benefit the company’s quality in all disciplines
- Guide, mentor and lead technical staff in ensuring product support
- Support and configure solutions for end users
Skills and Qualifications
- University degree in Computer Science or Engineering
- 5+ years of experience as an R&D or product support engineer
- Experience with multiple technologies: embedded firmware, mobile, web, cloud
- Knowledge of audio signal processing and electronics is a plus
- Practice of Jira & Confluence
- Fluent English, French a plus
- Swiss working permit or EU citizen
About the company
HED Technologies is a startup developing a new range of wireless audio products for the electronics consumer market. We are now looking for skilled engineers to develop first-class technologies to go into a wide range of devices that will enhance peoples' experiences with a new fresh design. You will join a dynamic company with entrepreneurial spirit and potential to grow while working on ground-breaking high-tech products.
Summary
As a Senior Software Architect in the software team, your mission will be to design and maintain the architecture to the state of the art in terms of coding and patterns, security, high availability and scalability, documentation, tests and automation. You must be independent, good communicator with leadership, synthetic, structured and organized, and able to share knowledge across multidisciplinary team in a high- tech environment. You must be an excellent architect and know the best coding practices in low-level and high-level programming languages, for firmware, mobile applications, and web front- and back-end.
Responsibilities
- Design and architecture the software at all levels: Firmware, mobile application and web code bases. Use platform-specific design patterns and solid principles.
- Evaluate development cost and propose budgets, skill sets, and staffing resources.
- Balance internal development with IP buy, 3rd party integration (buy or licensing).
- Conduct a strategic and technologic watch to identify development and business opportunities.
- Use best-in-class design patterns for security, code quality, and comply with data protection standards (GDPR, CCPA, PIPEDA).
- Review and document global and component architecture. Define a code review policy. Add missing documents.
- Contribute to achieving the final production quality pipeline: unit tests, integration tests, code analyzers (Sonar), automatic code documentation generation.
- Contribute to the deployment of global system integration testing: intrusion, performance.
- Contribute to final production setup including monitoring and cluster replication.
- Review and document cloud architecture key indicators: IAM policies, system scalability and availability, SPOF if existent, data replication and disaster recovery.
- Review existing protocols specifications et implementations: WiFi, BLE, gRPC, MQTT, UART…
Skills and Qualifications
- Advanced degree in Computer Science
- 5+ years of experience as Software Architect
- Experience with multiple technologies: embedded firmware, mobile, web, cloud
- Experience using TCP/IP, UDP and VoIP; any other protocol a plus
- Swiss working permit or EU citizen
About the company
HED Technologies is a startup developing a new range of wireless audio products for the electronics consumer market. We are now looking for skilled engineers to develop first-class technologies to go into a wide range of devices that will enhance peoples' experiences with a new fresh design. You will join a dynamic company with entrepreneurial spirit and potential to grow while working on ground-breaking high-tech products.
Summary
As a Software Manager, your mission will be lead the software team to deliver excellent firmware, mobile applications (iOS & Android), and web front- and back-end solutions for innovative IoT devices. With strong management skills and excellent leadership, you must be a good communicator, synthetic, structured and organized, and able to interact across a multidisciplinary team in a high-tech environment.
Responsibilities
- Lead the Software team for the development of firmware, mobile applications (iOS & Android), and web front- and back-end.
- Manage the Software team tasks, recruitment and resources.
- Plan and implement the Software roadmap and strategy, with adequate IP strategy (development, acquisition), resource allocation and budget.
- Ensure efficiency and on time delivery.
- Coordinate and control releases.
- Ensure high-quality unit and functional testing, monitor code coverage.
- Maintain up-to-date design and user documentation.
- Manage subcontractors for software development & testing Implement and maintain adequate processes for development, testing, release, documentation and quality control.
- Report on department and project status through synthetic dashboards and pertinent KPIs.
- Interact with other departments (ME, EE, Quality) for multidisciplinary engineering.
- Guarantee the compliance of the IP and software with norms and legal requirements.
- Conduct strategic and technologic watch to identify development and business opportunities.
Skills and Qualifications
- Advanced degree in Computer Science
- 5+ years of experience as Software Manager, in teams of 5+ engineers
- Experience with multiple technologies: embedded firmware, mobile, web, cloud
- Expertise in project management and agile methodologies
- Knowledge of signal processing and electronics is a plus
- Swiss working permit or EU citizen
About the company
HED Technologies is a startup developing a new range of wireless audio products for the electronics consumer market. We are now looking for skilled engineers to develop first-class technologies to go into a wide range of devices that will enhance peoples' experiences with a new fresh design. You will join a dynamic company with entrepreneurial spirit and potential to grow while working on ground-breaking high-tech products.
Get in touch
Contact
Address
CTN, Chemin Des Aulx, 18
1228 Plan-Les-Ouates
Geneva — Switzerland
+41 22 880 33 00